Focus on the operational need
A service should answer a practical question. What is interrupting work? Which information is difficult to find? What needs to be prepared, maintained or improved? Beginning with those questions helps connect the scope to something useful.
Connect expertise where it helps
A technology change may need an administrative process. A new workplace may need digital setup and cleaning. The purpose of a connected group is to recognise those relationships and discuss them clearly, while retaining the specialist attention each activity needs.
Keep the next step understandable
A clear requirement, an agreed owner and a useful handover help make progress visible. The aim is to reduce avoidable complexity without making promises that the agreed scope cannot support.